Do you have a new
If you or your organisation has a challenge to
solve which is a priority to c20+ local authorities
and where there is no existing digital solution,
please drop us a line.
Your CQC Inspection
We’ve created a short e-magazine reminiscent
of a ‘PhotoLove’ story to simply and effectively
explain how Contact&Connect: CQC is a proven
way of engaging with ASC service users, widening
access, contacting seldom heard groups, and
allowing councils to easily compare, collate,
understand and evidence their lived experience
and wider ASC feedback.
in Adult Social Care
Contact&Connect is a Multi Channel
Communications Platform driving regular, planned
service user engagement around a range of adult
social care services, using automated telephony
MAST (Multi Agency
The Multi Agency Safeguarding Tracker (MAST) is a
data driven solution that allows all partners with
mandatory responsibility for safeguarding to
securely share headline data, underpinned by
a documented information governance structure.
CC2i Fundamentals –
A customisable cyber training suite and behaviour
change platform curated by the team at CC2i with
our partners at Hut Six. Fundamentals is a
progressive, trackable and proven way of delivering
cyber training to your workforce.
The Contact&Connect ‘Statistics Bureau’ delivers
highly detailed reports based on the data captured
from calls, the results of which are clear and
graphical representations of your service user
WHO WE ARE
Welcome to CC2i, a public sector co-funding and collaboration platform. We bring local authorities together to co-fund and co-design digital solutions for shared priority challenges. Our unique approach focuses on critical challenges, avoids duplication, and compensates participating authorities. We’ve successfully delivered projects for over 70 public sector partners, using a proven legal framework and expert technical partners.
Our expertise also covers a wide range of areas, from initial sector engagement to solicit ideas and challenges, through the technical partner and co-funder engagement, legal and procurement frameworks, project scoping, programme management, business case & commercial modelling, all the way to ensuring the timely delivery of a range of valuable, usable, and scalable digital solutions to key challenges. Our model is unique – we are the only public sector focused collaboration platform currently working in the UK and we have an approach that allows local authorities to work together to reduce risk, share costs and outsource IT to industry experts.
CURRENT PUBLICATIONS, PITCHES & EVENTS
West Midlands MAST is now live and the first Welsh MAST is in production; both key breakthroughs in the effort to support vulnerable children and adults, and overcome systemic information sharing barriers. MAST is a unique, publicly funded digital solution solving both the IT and GDPR challenges to pro-actively share critical, real time, headline information and use a data driven approach to inform safeguarding professionals and the people they support.
As we progress through Autumn, CC2i has been hosting a series of webinars showcasing our work, specifically focusing on Contact&Connect and the automated telephony approach – from community loan recall, wheelchairs, as well as CQC inspections, there’s something for everyone in our October/November programme. Click the button below to find out more.
CC2i is in the process of bringing a collaboration of like-minded local authorities together to co-design an outsourced or ‘trusted assessor’ model to address the growing backlogs of care and support assessments, with outsourcing and call centre experts Reed in Partnership.
Find out more by clicking the button below.
Our products are the results of collaborative public sector co-design. They have been thoughtfully designed by the public sector for the public sector. These careful solutions are now available for your organisation, and can be deployed immediately to help you with your relevant challenges.
An Automated Telephony platform, helping local authorities keep in touch with service users and drive service efficiencies. Currently focused on post reablement contact to reduce hospital readmissions, community loan equipment recalls and 90 day reporting, but with the flexibility to address new services as required.
A customisable cyber and information governance training suite developed by CC2i in partnership with Hut Six. Fundamentals covers a wide variety of cyber topics as well as offering a number of features and capabilities to ensure that the modules meet each organisation’s specific needs.
Tim Rising, Strategic Commissioner
“It’s been great to work with CC2i to pilot the use of automated telephony to better engage with our residents who have been issued with community equipment. They took the time to understand how our service works in Camden then used their expertise to develop an effective and efficient approach to deliver the best outcomes for our residents. They were really responsive to our ideas to improve the system further and quick to address any issues that arose once the system was live. It is still early days, but we have already seen good results from the system with the automated calls leading to many items of equipment being returned to our stores and residents being able to easily report problems with their equipment.”
Deven Ghelani, Director
“I have loved working with Jane, Guy and the team at CC2i – they really ‘get’ local government. Our clients drive to improve people’s lives, and how to overcome the challenges we all can face when we try to make that happen. As a commercial partner, they have worked as a part of our team and not only has the partnership been successful, but we have learned a lot from them too!”
Gary Haynes, Chief Operating Officer
“We initially partnered with CC2i on some exploratory proofs of concept for applying our technology platform in adult social care, utilising CC2i’s proven collaboration approach. We found them excellent to work with, very open to ideas, knowledgeable about the sector and the customer base and the challenges posed.”
Michael Law, Business Development Manager
“CC2i is creating really useful software, in a novel way with local authorities. They take a collaborative approach to solve the problems that we are all aware of and provide the resources to create the solution. Products like Hospital to Home and MAST are game changers for social care, providing solutions for known problems in local authorities. CC2i also helps with your business case for the procurement, and offers excellent advice on navigating GDPR and data sharing agreements.”
Genta Hajri Delivery Lead: Digital Innovation
“In support of its work to develop radical new models for delivering adult social care, LOTI was pleased to work with CC2i in 2022. The outputs of this work consisted of database of social care innovators and a report outlining how the emerging innovative solutions are supporting the social care sector. The project exceeded our expectations in terms of quality, time and method of delivery. We were particularly impressed by the collaborative nature of the approach taken to design and deliver the survey and resulting analysis as well as the ability of a very small team to deliver this fast-paced work over a holiday period.”
Jeremy Maguire - Team Manager
“Well run and organised by CC2i throughout. Excellent communication and keeping to timescales, friendly people and a pleasure to work with. Project brought benefits to the service and streamlined how we deal with our caseload. Highly recommended.”
Digital Care and Support Assessment
Jemma Horrocks, Quality Assurance Officer
“Working with other local authorities and industry professionals in early exploration of ideas and direction was a refreshing start to a project. There were clear benefits from the outset, including the much smaller outlay and risk compared with procuring a solution alone.”
SCDIA 2019/20 & 2020/21
Jackie Harris, Project Manager
“CC2i has been highly effective and excellent at working at pace. They have been flexible and adaptable to the various needs of each of the co-funding councils, and have facilitated collaborative working across all partners to ensure completion and success.”
SCDIA 2019/20 & 2020/21
Edmund Willis, Programme Lead Adviser
“The ongoing council adoption and interest in these new products and approaches to innovation are testament to the dynamism and value CC2i bring to the adult social care sector.”
SCDIA 2019/20: Liberty Protection Safeguards
Brian Hole, Digital Programme Manager
“If you’re looking to reduce cost, de-risk or not sure you have the skills locally to tackle a complex development then I would thoroughly recommend this type of collaborative approach.”
Discharge to Assess - Hospital to Home
Lorenzo Gordon, Co-founder and CEO
“Working with CC2i was a pleasure, they provided momentum, project support and facilitation throughout. Their understanding of the local authority ecosystem and their network within the same were invaluable.”
Medicine Support in Domiciliary Care
Damian Nolan, Divisional Manager
“It’s refreshing…The crowdfunding aspect is really new for us and other local authorities and actually is a really innovative way of us moving forward.”
Discharge to Assess - Hospital to Home
Wendy Lawtey, Head of Adult Social Care
“CC2i brought a network of interested partners, a legal and procurement framework, plus business acumen to collectively ensure the most appropriate, sustainable solution.”
Digital Care and Support Assessment and Liberty Protection Safeguards
Marc Greenwood, Head of Business Systems
“The experience of working with other LA’s to collaborate, scope and design workable solutions for the public sector has been inspiring. Coming together on shared problems and identifying opportunities has ensured new ideas and perspectives have been achieved.”
Discharge to Assess - Hospital to Home
Amy Swift, Programme Manager
“The process was well run and coordinated by staff involved across Maldaba and CC2i. The co-funding process is a great way for Councils to get involved in pieces of work; the financial risk is shared, and we can learn from other LAs about how they work, about their strengths and challenges.”
SCDIP/SCDIA 2019/20 & 2020/21
“Digital technology can make a huge difference to people’s lives and the projects funded through these programmes have improved social care as well as empowered people by giving them more control over their own wellbeing.”
Hospital to Home
Lee Fermandel, Interim Head of ASC
“This is a fantastic digital platform that will transform your D2A pathway from a clunky, fragmented, inefficient, high cost system into a fully functioning…and financially sustainable system.”
WHO WE'VE WORKED WITH
National Technology Awards 2023
MAST became a recent nominee in the National Technology Awards 2023, with CC2i’s technical partner, Policy in Practice reaching the shortlist in the Data and Analytics Project of the Year and Walsall Council, the leading co-funder, taking a place in the Best Public Sector Project category – both have been recognised for their invaluable expertise and contribution to the scope and subsequent development of the product.
iNetwork Innovation Awards 2022
Digital Care Cap Account
CC2i won the Partnership Excellence Prize for our work on a Care Accounts and a Digital ASC Front Door – A council-led, collaborative project to co-design an automated digital solution to generate personal budgets/independent personal budgets and associated self service digital care cap accounts.
Public Finance Awards 2022
MAST’s data driven solution, which supports and delivers information sharing across safeguarding partners was recognised at the Public Finance Awards 2022 for “an impressive story about the real-world benefits of sharing data to improve public service delivery”.
Piccaso Privacy Awards 2022
MAST – led by Walsall Metropolitan Borough Council – won the ESG Privacy Initiative at the Picasso Privacy Awards 2022. “Privacy within ESG (Environmental, Social and Governance) has to become a key trigger that we need to think outside the box and logically about our information and how it can support the environment, social care and communities”.