Tracking and restocking community loan equipment is complicated and costly. Whilst many of the larger items are returned once they are no longer needed, thousands of smaller items never come back into the system – at significant cost to the council and their health and care partners. Around 50% of all equipment loaned by Sunderland to support reablement or rehabilitation is not returned; this equates to around 25,000 items per annum. The cost of unreturned items for Sunderland alone, is in excess of £1.5 million pa. Of course, thousands of these items will still be needed for long term support, but many are not being used and others will no longer be required. With 100 people being loaned new equipment every week and the added complexity of single use or multiple item loans, Sunderland worked as part of a council collaboration to deploy automated telephony to support the tracking, recovery and refurbishment of community loan equipment, and have seen consistently fantastic results, showcasing the effectiveness of their service since its inception.