Contact&Connect: 90 Day Reporting
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WHAT IS CONTACT&CONNECT: 90 DAY REPORTING?
Another service provided by Contact&Connect is 90 day reporting, which is a crucial part of the reablement process. This service is designed to help local councils track service users’ progress over 90 days following their return home aftercare. It also aims to ensure they continue receiving the support they need to maintain their independence and quality of life.
The reporting service provides an effective method for councils to monitor individuals’ progress, meet their reporting obligations, and identify any cases with developments or challenges that may arise. It also allows authorities to keep track of important information such as medication changes, health status, and more. By doing so, councils can take appropriate action, address any issues and ensure the best possible care and support is provided.
THE CHALLENGE
100% of calls to complete and report on every month with limited resource
Hard to keep track of multiple data streams spread across too many platforms
Significant cost to the council over time
Ensuring the ascof 2b measures are completed within 90 days of discharge
FEATURES & BENEFITS
Ability to automatically contact 100s/1000s of customers to confirm post-discharge location
Reducing time spent analysing/reporting for ASCOF 2b by 50%
Increasing accuracy of ASCOF 2b reporting
Increasing response rates to annual reablement/partner satisfaction surveys
Supporting continuous improvement with partners
Enabling an ongoing conversation with people/patients
Increasing the accuracy of reporting across the board
Automatic recall system to ensure people contacted/data collected
Improved resource prioritisation & management
Simple interface for both staff and service users
Ability to change questions to support changing data collection requirements
Ability to combine ASCOF 2b with satisfaction surveys
High levels of customer engagement with calls & SMS
Service co-designed with local authorities & their health/care partners
GATESHEAD COUNCIL CASE STUDY
It falls to all local authorities to successfully complete their 90 day reporting as part of the NHS Digital’s Adult Social Care Outcomes Framework, regarding if a person is still fully established at home or if they have been readmitted at 90 days after their hospital discharge – officially known as the ASCOF 2b measure.
This reporting can be a very time intensive process due to the need to pull together and assess a number of different spreadsheets and/or data streams. Then comes the process of actually calling, and getting through to everyone to confirm whether or not they have been readmitted to hospital. In some cases this can be hundreds of calls every month, taking significant time and resources to complete and then report on.
Contact&Connect: 90-day reporting was co-designed with Gateshead Council to automatically contact all people at 90 days and ask them the key ASCOF 2b question and automate this standard process. Critically if the call is not answered, the system automatically tries again and can also send an SMS to get the required response. In addition, the call collects satisfaction and patient services feedback to help councils improve their wider reablement service.
WHY CHOOSE 90 DAY REPORTING?
- Contact&Connect: 90 day reporting has been co-designed and tested with the adult social care team and data experts at Gateshead Council.
- Data brought into the Contact&Connect system identifies which pathway the person was released on, so adapts the questions accordingly.
- Dashboards give you direct access to reports to download and support monthly ASCOF submissions.
- ‘Free speech’ option can be enabled to allow you to capture a recording of an individual’s response to a particular question or element of their care or pathway.
- Personal data can be uploaded manually or automated in your system and shared via SFTP link.
- Contact&Connect: 90 day reporting can stand alone or be part of a post reablement automated telephony approach.
