With thousands of calls going out every week, our Contact&Connect bureau service is now able to deliver further value from the real time responses of those receiving the calls. Whilst we regularly find people who have equipment to return or whose equipment is broken, people who have fallen or who can’t take their medication, the call data also gives us quality insight into both the individual and wider service, patterns of service delivery as well as community needs. 

Depending on the service Contact&Connect is supporting, the underlying data can evidence how services are being commissioned, consumed, how different cohorts feel (and more), as well as helping with provider management, workforce development, satisfaction levels and wider ASC strategy. 

The Contact&Connect ‘Statistics Bureau’ delivers highly detailed reports based on the data captured from calls, the results of which are clear and graphical representations of your service user feedback. Whether it is understanding patterns of social isolation by age or location, levels of satisfaction around care packages and provision (cut by gender, condition or care provider), prescriber habits or the financial savings and carbon capture of returned community equipment – the bureau turns your data into actionable insight.