Testimonials
Here you will find a collection of testimonials from our members and partners, who have worked with us to achieve our mission of improving public services through digital transformation.
At CC2i, we believe that collaboration and knowledge sharing are key to achieving meaningful digital transformation in the public sector. Our members and partners represent a diverse range of organisations, from local authorities to central government departments, and from private sector companies to non-profit organisations.
We are proud to have worked with so many dedicated and passionate individuals over the years, and we hope that these testimonials will give you a sense of the impact that our work has had on the public sector and beyond.
“We’ve been working with CC2i for over 2 years now on a range of innovations within Adult Social Care and Public Health. As an organisation, they have an incredible ability to excite and unite councils to collaborate on a shared journey to improve services. We’ve been lucky enough to be a technical partner and co-create these transformation projects within Local Government settings. To be able to conceptualise, pilot and evidence solutions in such short timescales and tight budgets, is nothing short of amazing. They are a joy to partner with and we are excited to see what we can create with them over the next few years and beyond.”
“Bradford Council has worked in partnership with CC2i since July 2024 to develop AI that supports signposting and information for our Adult Social Care front door services, shaped by front-line experience resulting in improving consistency, accessibility and meeting the needs of the communities by ensuring that users received the right information at the right time. This collaborative approach has been a key strength of this partnership as CC2i worked alongside our teams, listening and adapting solutions to our service needs and responding flexibly and efficiently to our requirements. Through this, Bradford has benefitted from innovation that is grounded in practice, reducing demand at the front door and strengthening our prevention offer. We value CC2i as a trusted partner and look forward to continuing to develop solutions together.”
“CC2i have been very easy to work with and have helped us redesign our internal processes, strengthen collaboration with our equipment provider, and embed an understanding in the workforce of what impact the return of equipment can have on the service…This collaboration has genuinely improved our operational resilience and has become a key part of how we deliver a responsible, preventative, and person‑centred loaned community equipment services in Medway.”
Emma Anderson
Head of Therapies & Deputy Chief Operating Officer
Sunderland City Council
“What Contact&Connect has given us is the ability to manage within our budget – had we not introduced this, we would have really struggled to continue to meet demand. Since Covid, our business itself changed quite dramatically… we used to work with a seven day target for turnaround and now we work with ‘today’. Having deployed Contact&Connect, we are able to rely on the continual flow of reissue equipment and keep up with demand.”
“I have loved working with Jane, Guy and the team at CC2i – they really ‘get’ local government. Our clients drive to improve people’s lives, and how to overcome the challenges we all can face when we try to make that happen. As a commercial partner, they have worked as a part of our team and not only has the partnership been successful, but we have learned a lot from them too!”
“Well run and organised by CC2i throughout. Excellent communication and keeping to timescales, friendly people and a pleasure to work with. Project brought benefits to the service and streamlined how we deal with our caseload. Highly recommended.”
“It’s been great to work with CC2i to pilot the use of automated telephony to better engage with our residents who have been issued with community equipment. They took the time to understand how our service works in Camden then used their expertise to develop an effective and efficient approach to deliver the best outcomes for our residents. They were really responsive to our ideas to improve the system further and quick to address any issues that arose once the system was live. We have already seen good results from the system with the automated calls leading to many items of equipment being returned to our stores and residents being able to easily report problems with their equipment.”
“CC2i is creating really useful software, in a novel way with local authorities. They take a collaborative approach to solve the problems that we are all aware of and provide the resources to create the solution. Products like Pathways to Care and MAST are game changers for social care, providing solutions for known problems in local authorities. CC2i also helps with your business case for the procurement, and offers excellent advice on navigating GDPR and data sharing agreements.”
“In support of its work to develop radical new models for delivering adult social care, LOTI was pleased to work with CC2i in 2022. The outputs of this work consisted of database of social care innovators and a report outlining how the emerging innovative solutions are supporting the social care sector. The project exceeded our expectations in terms of quality, time and method of delivery. We were particularly impressed by the collaborative nature of the approach taken to design and deliver the survey and resulting analysis as well as the ability of a very small team to deliver this fast-paced work over a holiday period.”
Wendy Lawtey
Head of Adult Social Care and Performance
North Lincolnshire Council
“The pace at which Pathways to Care has been developed is something we could not have achieved alone. A solution of this complexity and design in just six months is an unbelievable achievement, and it was the commitment of all the partners – and the driving force of the pandemic – that made it happen. CC2i brought a network of interested partners, a legal and procurement framework, plus business acumen to collectively ensure the most appropriate, sustainable solution.”
“We initially partnered with CC2i on some exploratory proofs of concept for applying our technology platform in adult social care, utilising CC2i’s proven collaboration approach. We found them excellent to work with, very open to ideas, knowledgeable about the sector and the customer base and the challenges posed.”
“Working with other local authorities and industry professionals in early exploration of ideas and direction was a refreshing start to a project. There were clear benefits from the outset, including the much smaller outlay and risk compared with procuring a solution alone.”
“CC2i has been highly effective and excellent at working at pace. They were flexible and adaptable to the various needs of each of the co-funding councils, and have facilitated collaborative working across all partners to ensure completion and success.”
Edmund Willis
Care and Health Improvement Programme (CHIP) Adviser
Local Government Association
“The ongoing council adoption and interest in these new products and approaches to innovation are testament to the dynamism and value CC2i bring to the adult social care sector. Throughout the Social Care Digital Innovation Accelerator (SCDIA) programme, CC2i were highly creative, flexible and receptive commercial partners.”
“If you’re looking to reduce cost, de-risk or not sure you have the skills locally to tackle a complex development then I would thoroughly recommend this type of collaborative approach.”
“It’s refreshing…The crowdfunding aspect is really new for us and other local authorities and actually is a really innovative way of us moving forward.”
“Working with CC2i was a pleasure, they provided momentum, project support and facilitation throughout. Their understanding of the local authority ecosystem and their network within the same were invaluable.”
Marc Greenwood
Head of Business Systems and Continuous Improvement
Coventry City Council
“The experience of working with other LA’s to collaborate, scope and design workable solutions for the public sector has been inspiring. Coming together on shared problems and identifying opportunities has ensured new ideas and perspectives have been achieved.”
Julie Lynn
Head of Business Development – Adult Social Care
Sunderland City Council
“We are getting really good feedback from our customers as a result of Contact&Connect, because things are happening in a much more timely way. They are getting the opportunity to feed back to us routinely, and the push out of information, advice and guidance has been really helpful.”
Chris Frey Davies
PO Safeguarding, QA & Chair of the Quality Practice Management Group
Neath Port Talbot Council
“MAST joins our data up, and provokes and prompts professional judgement, speeding up the interaction between the safeguarding partnership. MAST interfaces the data, which naturally interfaces the partnership, and really connects it up as it should be. It shines the right light on the issues that we really do want to understand across the partnership.”
“CC2i have always been available and there has been regular communication with them throughout the design phase of the project. We recognise that once we go live we will need further support from the CC2i team, and they will help to support our services and clients – it’s a new more efficient way of working.”
“Overall, I think it’s been really positive working with CC2i – they have been nothing but helpful at every stage. It’s taken a while to get there but I think that’s to be expected as it was a bigger task than we probably initially thought. For Careline, assuming it delivers what we want it to, then the benefits should be significant.”
“The process was well run and coordinated by staff involved across Maldaba and CC2i. The co-funding process is a great way for Councils to get involved in pieces of work; the financial risk is shared, and we can learn from other LAs about how they work, about their strengths and challenges.”
“Digital technology can make a huge difference to people’s lives and the projects funded through these programmes have improved social care as well as empowered people by giving them more control over their own wellbeing.”
“This is a fantastic digital platform that will transform your D2A pathway from a clunky, fragmented, inefficient, high cost system into a fully functioning…and financially sustainable system.”
Sue Denmark
Voice Lead – Performance, Outcomes & Quality Assurance
Wiltshire Council
“CC2i responded with speed and clarity to our request to roll out Contact and Connect: CQC within a tight time frame. They provided amazing support to the Quality Assurance team, from our initial approach to going live. We are now able to engage with many more customers and have identified what we are doing well and where we need to do things differently.”
