Celebrating the Milestone Return of £1 Million worth of Community Loan Equipment – all driven by simple, effective calls
As of this week, a significant Contact&Connect milestone has been reached: a staggering £1 million worth of community loan equipment has been successfully returned through the innovative use of automated telephony, marking a triumph not just in financial savings, but also in the move towards Net Zero.
The management of community loan equipment is a multifaceted challenge, encompassing complexity and substantial costs. Millions of items are prescribed every year and many go unreturned, leading to financial strain on councils and their healthcare partners. Additionally, individuals continue to use equipment even when it’s no longer necessary or suitable and sometimes they don’t report broken equipment leading to inefficiencies and potential crises down the line.
Enter Contact&Connect: Community Loan Recall.
This simple approach co-designed with councils, precisely tackle these challenges head-on. Leveraging automated telephony services, Contact&Connect maintains regular communication with service users to ensure the timely return of equipment. It also verifies the equipment’s functionality, that people know how to use it and suitability to the users’ evolving needs.
Real-time responses enable swift action, allowing equipment to be promptly reintegrated into the health and care system for recycling or reuse. Questions also support the identification of potential issues before they escalate, thus mitigating crises and ensuring continued support for individuals in need.
The return of £1 million worth of equipment through Contact&Connect: Community Loan Recall is a cause for celebration, and is a great example of using simple, effective technology – the old fashioned telephone – to maintain contact with service users.
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