Social Care Digital Innovation Accelerator

Medicine Management

The Domiciliary Care Medicine Management project is designed to tackle  the complicated relationships that exist between patients, GPs, pharmacists, hospitals, carers and family members in terms of medicine management.

This Multi-Partner Domiciliary Care Medicine Management discovery project is driven by all involved with the primary purposes of reducing patient risk and improving care alongside the business case, efficiencies and savings that could be achieved. It is based on the premise that a digital approach could offer significant improvements for people delivering and in receipt of care, resulting in reduced admissions to hospital and improved outcomes from their medicinal and care plans.

With a backdrop of increased digitalisation within prescription management and the NHS more widely, the Social Care Digital Innovation Accelerator run by CC2i on behalf of the Local Government Association and funded by NHS Digital has supported this discovery project. Led by five councils and their care partners to understand the challenges and opportunities within the current system.



The discovery workshop which included the five collaborating councils, domiciliary care partners, the Institute of Public Care (IPC) and CC2i was led by digital meds management experts MED e-care. The day-long session raised many issues and difficulties currently experienced by councils and their health and care partners, and tried to surface their areas of ‘pain’, as well as identifying what they felt ‘good look like’.

Key areas of challenge and complexity were identified:

  • Medication Administration
  • Self Administration & Prompting
  • Medicine Administration Records (MAR Charts)
  • Medication Instructions & Dosage Times
  • Blister Packs versus Boxes & Bottles
  • Turnover of Staff & Training
  • Previous Digital Experiences/Trials
  • System Failure
  • Carer Rostering Systems 

Following on from the workshop a digital approach was outlined in terms of critical functionality and next steps and a discovery report published.


The initial discovery phase proved that there is a need and a will to further investigate a digital approach in this area. The Social Care Digital Innovation Programme Board agreed in January 2020 to move on to a focused ‘commercial discovery’ phase and further investigate this complex arena; work on this has now begun. 

The commercial discovery phase will assess existing technology players in the market and engage more widely with responsible bodies in the medicines management domain. There are five distinct work packages: 

  • WP1: Provider & technology review
  • WP2: Further develop the local authority (and partner) business case
  • WP3: Engage with key stakeholders and professional bodies 
  • WP4: Assess Local Authority & provider culture change challenges
  • WP5:  Assess wider local government appetite to develop a digital solution

The output from the Commercial Discovery will be a written report that covers the findings from the outlined work packages and gives an informed position to whether developing a digital solution is recommended. 

If you’d like to know more about this project, input into any of the work packages or would like to be kept informed of updates, please contact: