Indicative Personal Budget & Digital Care Cap Account for Self Funders
A council-led, collaborative project to co-design an automated digital solution to generate a self-funder’s indicative personal budget (IPB) and associated self service digital care cap account, which the council and the service user can rely on in terms of the incoming Adult Social Care funding reforms.
BetterCare Support was co-designed by six councils (Coventry, Dorset, Lincolnshire, Medway, Oxfordshire and Solihull) and developed by Looking Local in 2021, to address the need for a digital approach to care and support assessments within Adult Social Care (ASC). BetterCare Support uses 40+ animations to guide a service user through a self-assessment of their care and support needs and generates a reliable, reflective assessment.
We are now looking to bring together five local authorities to explore and co-design an extension to the platform, to enable self-funders to take the output of their self-assessment and – with minimal manual input – generate their indicative personal budget (IPB). This digital approach will enable councils to address the surge in self funders who will need an IPB, as well as a way to log and evidence their spend towards their £86,000 care cap.
Throughout the project appropriate consideration will be given to safeguarding, risk and fraud to ensure the solution produces results on which the council can rely, with appropriate flags/notifications where an assessment is outside specified risk boundaries.
HEADLINE BUSINESS CASE
The DHSC Impact Assessment has estimated that 80% of eligible self-funders will come forward each year to be assessed for their care and support needs. Via a number of early market scoping sessions, local authorities have told us they will struggle with the significant increase in demand from service users who, under current legislation, don’t typically approach their council for assistance.
Utilising the BetterCare digital self-service care and support assessment platform to enable a self-funder to generate and track their indicative personal budget will provide councils with significant efficiency savings and mean that this new approach will be digital by default and digital from the start. Not only by reducing the need for individuals to visit their council or for practitioners to make home visits, but also to ensure that IPB backlogs don’t build up and there is a smooth transition when a service user reaches their care cost cap.
This self-service approach will empower self-funders and support the workforce at a time of significant business process change, giving service users effective tools to determine their indicative personal budget, and staff a system to identify and prioritise any cases requiring additional risk-based intervention.
From October 2023, the government’s adult social care funding reforms will introduce a new £86,000 cap on the amount anyone in England will need to spend on their personal care over their lifetime. Self-funders – those who are not eligible for local authority means-tested support and who therefore need to arrange their own care – will need the means to calculate and track their eligible care costs that will count towards the cap (i.e. their indicative personal budget).
Alongside BetterCare Support, Looking Local has developed BetterCare Finance, a digital self-service solution that assesses the financial package people receive in terms of ASC. Developed back in 2017 in partnership with Kirklees Council, BetterCare Finance is the leading financial assessment solution on the market today, currently used by 12 councils.
BetterCare Finance is directly aligned with local charging policies/rulebases. This ensures that each local authority has a completely bespoke setup and that service users receive accurate and up-to-date care contribution amounts.
BetterCare Finance Results – Kirklees Council:
- 95% of customers are fully self-serve
- Home visits have dropped from 100% to 2%
- Failed care packages have reduced by 50%
- Average of £1.4m debt recovered annually (since 2017)
- Initial backlog of 650 cases eliminated
We envisage this project running across two distinct phases:
- Discovery: Collaborative workshops with all co-funders to outline the problem, understand the user and any constraints, and capture the requirements. The primary outcome of this phase will be a clear decision on whether it’s viable to move into the next phase.
- MVP: Following the outputs of the discovery phase to co-design and development of a minimum viable product (MVP).
This gateway approach allows for a project break – if necessary – so if the outcome of the discovery phase determines that development of the capability is not viable, we would not progress to the co-design and MVP development phase. In this scenario, councils will be reimbursed with the remaining balance of their financial contribution.
WHY GET INVOLVED
- Working with other like minded, forward thinking LAs to co-design a sustainable self service solution with a leading technical partner, expert in the ASC field
- Working in sight of and alongside the charging reform Pathfinders
- October 2023 is not that far away in terms of creating a digital solution and embedding it as business as usual, this is an opportunity to co-design and co-fund a digital solution to this significant challenge and have something ready for the changeover date
- No need for internal IT resource
- Any MVP will align with the Service Standards set out in the GDS Service Manual
- Each co-funder will receive an annual discount on the resulting product, such that it will ensure involvement is cost neutral.
Looking Local, co-owned by Kirklees Council, is a public sector technology provider that has built smart, self-service platforms to reduce pressures on local authorities for over 15 years.
Looking Local is part of the emerging NHSTD technical supplier forum around standards and technical specifications underpinning the charging reforms. We have already had sight of the Adult Social Care Reform – MVP Software Requirements Specification and will ensure that anything developed is ‘in line’ with this evolving reference point.
Looking Local has worked collaboratively with local authorities on a number of digital solutions, as such is expert in managing multi-partner projects and ensuring the resulting solution is reflective of the combined business needs.
Lincolnshire County Council provided this testimonial about their experience of working with Looking Local and other council partners to co-design and develop BetterCare Support:
“Working with other local authorities and industry professionals in early exploration of ideas and direction was a refreshing start to a project. There were clear benefits from the outset, including the much smaller outlay and risk compared with procuring a solution alone. But softer benefits that emerged during the collaboration can also not be underestimated; this has been a highly engaging opportunity, generating creative ideas and encouraging a broader consideration of options. Involvement has offered tangible benefits in terms of a good value product option, also improving insight into our localised needs and how these might be best met. The process was well facilitated by knowledgeable, friendly, open individuals; all of which helped us bring service user groups into the co-design activity.”
Looking Local is certified Cyber Essentials Plus and all products are annually pen tested by qualified external agencies.
WHAT ARE WE ASKING FOR?
We are seeking 5 local authority partners each to invest £25,000 (+VAT).
Total project funds: £125,000
- Discovery Phase: £25,000
- MVP: £100,000
A subject matter expert from each local authority will be required to participate in information gathering workshops and a once a month show and tell session. Total time commitment is expected to be max 8 hours per month.
As the digital IPB will be part of the BetterCare Support platform, participating local authorities will need to buy a licence should they choose to take this service live. We are able to give an indicative cost for BetterCare Support for each partner. The BetterCare Support pricing model is tiered based on population size. BetterCare Support will be on GCloud13 before the project delivers its MVP.
As with all projects that go through the CC2i collaboration process, the resulting business model for the digital IPB will be determined with the participating councils to ensure the resulting solution is affordable, sustainable and scalable.
Each co-funder will receive an annual discount on the resulting product, such that it will ensure involvement is cost neutral.
Current plans are to host the initial kick-off workshop in late July, however the exact date will be determined by how quickly partners can confirm and co-funder availability.
We estimate the discovery phase lasting 6-8 weeks, and (should the discovery outcome be a decision to progress to build an MVP) the MVP phase lasting 12-14 weeks. This amounts to around 18-22 weeks from initial kick-off workshop to deployment of the minimum viable product.