A Digital Approach to Discharge to Assess

To develop a digital Discharge to Assess (D2A) platform that can be used to support a safe and timely discharge from acute hospitals to community health and social care.


This programme of work brought together local authorities to co-design a supplier agnostic, cloud based solution to the D2A challenge. Developed by an experienced technical provider, council partners supported the co-design of a minimum viable product. The platform will be a technical enabler for a Discharge to Assess model, to ensure hospital discharges are efficient and safe. The solution will enable accurate and timely information to be made available to better manage a person’s transition of care from hospital to home or care setting.  

Work on the project began in July 2021 with an all partner discovery workshop and subsequent requirements scoped.




The challenge of tracking patients from hospital to home is a national issue reliant on gathering information from separate services and organisations in the acute and social care setting, causing a delay in the availability of reliable information. This issue was intensified during COVID-19, when there was an increase in hospital discharges and the requirement for Adult Social Care to support Discharge to Assess.

Sharing of key information to support hospital discharges is over-reliant on spreadsheets, emailing information back and forth or numerous telephone calls, which is not sustainable in the medium and longer term. Equally, manual spreadsheet trackers and emails suffer from significant duplication, risk of error and can’t offer a single version of the truth. 

The D2A platform will digitise the processes and overcome these inefficiencies. The solution design will enable a multi-tenanted approach, where allocation and notification can be undertaken by different parties based on a set of agreed business rules (e.g. location) and authenticated permissions.


Maldaba works with public sector bodies and not-for-profit organisations to deliver innovative solutions to complex problems. Since 2002, they have applied their expertise in strategic design, research and product development to deliver award-winning solutions, which are both scalable and offer measurable benefits in terms of digital transformation.


The main benefit of a digital D2A approach is that it would enable a fully effective Discharge to Assess operating model, with the following expected associated benefits (which was measured where possible as part of the programme of the project):

  • Reduce the risk of patients leaving hospital without care and support needs being in place
  • Empower staff within the multi-disciplinary teams (MDTs) working on specific community-based pathways with access to accurate, up-to-date and timely information they need, from any location, to remotely manage the allocation and access to adult social care services – allowing them to make the best decisions for the patient
  • To create a solution that enables alerts to all professionals aligned with the individual’s transition of care
  • Reduce the risk of hospital readmissions
  • Improve the quality and timeliness of the needs assessment at the point of discharge
  • Eliminate significant manual input and duplication and time delay to free up resources
  • Deliver a scalable solution which can develop and realise NHS Digital Pathfinder and Professional Records Standards Body (PRSB) standards and economies of scale
  • Offer a rich source of data across health and social care enabling new analytics capability, providing enhanced insights and improvements in service and support
  • Reducing the gaps in the process where issues or lack of oversight or clarity can arise


Areas of savings and efficiencies have been identified as follows: 

  • Reduction in failed discharges and readmissions
  • Administration cost savings
  • Reductions in the number of business support staff currently employed across the local authority and partner organisations to manually manage the trackers – allowing them to be better deployed elsewhere
  • Reduction in delays in assessments, moving people from expensive community placements to their own homes at the right time
  • Management time and operational savings through elimination of multiple phone calls
  • Potential financial savings for both social care and acute settings on the basis that clients would be more efficiently discharged and managed
  • The additional cost of remediating cases where people have been lost in the system, understood to be between 15% and 25%
  • Support commissioning needs and reduce costs of commissioning services that do not support flow

All of these savings were thoroughly examined as a part of the project to help build the longer term business case for wider takeup across the sector.


Each council partner financially contributed to the project in addition to match funding provided by NHS Digital, via the Local Government Association’s Social Care Digital Innovation Accelerator. This collaborative approach both in funding and design, means that the resulting solution will meet the widest set of partner requirements.

All development was undertaken by the delivery partner, however co-funding partners supported and steered the solution via active, remote co-design. Bringing subject matter expertise to the table, partners helped define and prioritise features and work packages, plus support user testing and deployment. 

NHS Trusts were key partners in this project – as such the collaborating councils engaged and involved their health partners in the co-design process where appropriate.

Partners contributed to modelling the license fee to ensure a sustainable and equitable approach to pricing and the project was also independently assessed by the Institute of Public Care. The Tech in Care solution was subsequently finalised, co-designed and developed to address the D2A challenge. 


The Tech in Care solution was subsequently finalised, co-designed and developed to address the D2A challenge. More details can be found by following the button below.