Council Led Insight Day Presentations & Resources
Our Council-led Insight Day (1/10/2024), featured presentations from council colleagues covering everything, from setting up an automated telephony service through to the different services Contact&Connect supports. Below are the slides covering the core sessions, which include the benefit of the calls to support Proportionate Reviews and Telecare Services, driving the return of Community Loan Equipment, improving engagement with Unpaid Carers and increasing Adult Social Care (ASC) feedback to support ASC services in the round and to inform CQC Inspections.Â
All the sessions were also recorded, so please get in touch if you would like to review any of the following sessions.
Using Automated Telephony to Inform & Triage for Proportionate Reviews
Julie Lynn, Head of Business Development, Social Care
Slide deck here
Three Years of Driving Equipment Returns with Automated Telephony
Emma Anderson, Head of Therapies/Deputy Chief Operating Officer
Slide deck here
Planning, Preparation, Process Change: Getting an Automated Telephony Service Up & Running
Diane Clayton, Strategic Lead – Independent Living & TECS
Slide deck here
Improving Contact for Telecare & Community Loan Equipment Service Users
Joanne Alty, ARC Manager
Slide deck here
Hearing the Service User’s Voice, Supporting the CQC Inspection Process & Informing Practice Improvements
Susan Denmark, Voice Lead, Performance, Outcomes & Quality Assurance
Slide deck here
