Immediate Results in Sunderland as Automated Telephony Supports Community Loan Equipment Services in more ways than expected.

It’s very rare that a digital solution can make an immediate difference to a service, usually it takes months to understand and evidence the impacts and benefits. Just three weeks from going live with automated telephony service Contact&Connect, Sunderland City Council has seen significant benefits to their Community Loan Equipment service, not only in terms of stock, but in supporting the ongoing conversation with people and upskilling staff… plus a couple of unexpected cases they have had to deal with!

Watch Emma Anderson Deputy Chief Operating Officer – Sunderland Care & Support explain more:

Play Video