This Contact&Connect: CQC Get in Touch form is specifically for local authorities who are interested in understanding more about our automated telephony approach to support Adult Social Care service user engagement at scale.

If you are a carer, a family member or someone who is not involved in the CQC inspection process, then please use one of the following links to get the support you might be looking for:

To report a concern about care if you are a member of the public:
https://www.cqc.org.uk/contact-us/report-concern/report-concern-if-you-are-member-public

For additional information around care issues, Scope has some great advice:
https://www.scope.org.uk/advice-and-support/complaining-about-a-residential-care-or-n[…]clid=EAIaIQobChMI2Jv7wrmnggMVEPntCh2UtgpgEAAYAiAAEgIgG_D_BwE

Age UK also has a great website with information and support: https://www.ageuk.org.uk/

The NHS also has a range of practical advice and guidance if you are caring for someone: https://www.nhs.uk/conditions/social-care-and-support-guide/practical-tips-if-you-care-for-someone/