This collaborative project involving Kent County Council, Stockton on Tees Borough Council and Nottinghamshire County Council working with Looking Local, brought together a group of ASC service heads to undertake a piece of collective analysis and develop a prototype to begin to digitise a self-service care needs assessment.
Following a scoping workshop, Looking Local spent a number of days on site with each of the collaborating councils to understand the local process and delivery mechanisms. This included a number of user engagement workshops with first point of contact staff, triage, social workers, occupational therapists, financial assessment officers and end service users.
The primary focus of the initial analysis work within this discovery phase was to:
As part of the discovery phase we used established gov.uk design principles to build a prototype.
The prototype can be seen on request.
The discovery phase also surfaced a range of additional needs, uses and challenges surrounding the ASC CNA process and the differences that exist between councils:
We have interest from a number of councils to take this discovery work to an alpha phase.
An initial scope and brief has been developed - directed by interested councils - to build from the discovery phase to develop a fully scalable, robust product that can be customised at a local level for deployment within other local authorities.
If you would like to access the prototype, feed into the scope or be involved in the next phase, please get in touch.