Product Synopsis

ScanStation is an Android app enabling customers to self-scan documents to support a range of government services; housing benefit, CTR, bus passes, blue badges etc. A combined software and furniture solution, ScanStation ensures quality images every time, integrates with any back-end system and is a simple, accessible customer-focused solution.

 

Product Description

ScanStation is an easy to navigate Android app enabling claimants to self-scan documents to support a range of services. Developed to be accessed by the public on securely mounted tablets within a customer service centre environment, the seamless end-to-end solution is proven to free up customer contact staff from document scanning and logging duties. The solution - designed in partnership between Kirklees Council and LookingLocal - is already integrated with Anite GIM and can be integrated with other back-end systems.

 

ScanStation supports a range of high volume services that require people to provide supporting documents to validate their claim, most notably:

  • Housing Benefit claims
  • Council Tax reduction claims
  • Blue Badge claims
  • Bus pass applications & renewals
  • Change in circumstances
  • School transport applications

The ScanSation app has been designed to be used on a Samsung Galaxy Tab 2 (9.7”) and has built on advanced image handling and manipulation components developed by Facebook to achieve the required image management behaviour, thus ensuring a superior scanning capability. It has capable of handling the different formats of supporting documents such as passports, driving licences, wage slips, proof of being in receipt of benefit, ownership details or residency etc. On-site research shows that around 75% of all scans can be undertaken by the customer.

 

Offering an app rather than the option for people to scan at home or use their own camera/tablet reduces the amount of quality issues that can be associated with scanning, such as poor lighting conditions, bad focus, poor quality devices/cameras, different file formats/sizes and enables all scans to immediately be applied to the correct application/case number in the back-end.

 

ScanStation is a secure system, with simple steps plain English guidance, which can be deployed in other local authority, housing or health settings, complete with local branding, the option to integrate with other back-end systems or be redesigned to reflect local requirements.

 

 

ScanStation Service Features

  • Dual Android app and secure furniture solution
  • Enhanced camera functionality ensures quality images every time
  • All files are delivered with corresponding metadata
  • Integrated with Anite GIM - can integrate with other back-end solutions
  • Enables UPRN (NLPG Unique Property Reference Number) real-time look-up
  • Complies with data protection/information security regulations
  • Ability to generate PDFs from individual image files
  • Uses the latest tablets to ensure longest shelf life
  • App can be deployed anywhere there is wifi
  • No personal data/images are saved on the device

ScanStation Service Benefits

  • Reduces face to face contact / enables self-service
  • Supports all services that require scanned supporting documents
  • Shortens the end-to-end application timeframe
  • Per scan saving of £3.66 (council customer service centre model)
  • ROI calculator available for every local authority to show savings potential
  • Year on year savings
  • Simple, non-technical, accessible app on known technology
  • PDF generation from individual image files eases handling multi-page proofs
  • Enables advocates/family/friends to progress claims on applicants behalf
  • Potential for 50%-80% of supporting documents to be self-scanned

Current Customers

         

 

Pre-deployment Analysis Customers

     

G-Cloud8

Available to purchase: https://www.digitalmarketplace.service.gov.uk/g-cloud/services/366908435789036